General
BAQME is an electric cargo bike sharing platform. Our box bikes are fun to ride and keep you healthy. By using BAQME box bikes instead of your car, you contribute to a sustainable environment, avoid city traffic and contribute to a more livable city. The days of rush hours and finding parking spots are finally over.
- Download the BAQME app on the Apple Store or Google Play Store.
- Create an account and verify your identity. You need to be at least 18.
- Top up your wallet with your preferred amount.
- Open the app and find the nearest e-cargo bike in your neighbourhood.
- Ride immediately or reserve the e-cargo bike.
- Unlock the e-cargo bike with ythe app.
- Ride the e-cargo bikes as long as you want and wherever you want in your city. You can easily park and lock the bike with your phone and then resume the ride when you choose so.
- End the ride on your phone. Make sure to always park the bike correctly and lock it well. Take a clear picture of the parking situation to end your ride. Read the terms of the bike to see where you can end the ride.
BAQME will place its box bikes throughout the Netherlands. Download our app so you can see where we are available today. In case you would like BAQME cargo bikes in your area as well, then just register your neighbourhood via baqme.com.
As soon as we have enough registrations in your zip code, we will start placing our cargo bikes near you. So make sure to get your neighbours, friends and family to register as well.
Register your neighbourhood via baqme.com. Ask your friends, family and neighbours to do the same. The more registrations in your area, the faster we will be in your neighbourhood or city.
Our terms and conditions are available on our website and app. Before you finalize your registration via our app, we ask you to read through our terms and conditions. You can find the terms and conditions here.
You can contact us by sending an email to support@baqme.com. We will answer your questions within a day. You can also send us a message.
Cycling
You can ride anywhere you want in your city. Take a ride to the park with your kids and relax for the afternoon. Or go to the local supermarket for your groceries and household products. You can park the BAQME e-cargo bike anywhere by pausing your ride.
BAQME e-cargo bikes are all electric. That means you can cover longer cycling distances than a regular box bike due to the pedal assistance. The pedal assistance helps you reach a maximum speed of 25km/h. If you want to go faster, which we do not recommend, you will have to put in the leg work.
A fully charged battery will provide you with electric pedal assistance for at least 40-50 km. We aim to offer our bikes fully charged, but unfortunately we cannot guarantee that at the moment. Of course, you can always cycle without the electric pedal assist which is perfectly comfortable as well. All of our bikes have at least a 7-speed gear system.
Yes, you can reserve BAQME e-cargo bikes via our app. Just click on the bike that you would like and choose reserve. Read the costs in the info screen. You can extend the reservation if needed.
You can keep a BAQME for 24 hours or 30 days with a month pass (available in select cities).
When you start your ride in the app, the lock will automatically open. Pull up the handle if this does not happen.
Once you have brought the bike back into the parking zone, end your ride using your phone. After a few seconds you can push down the lock.
Yes, you can lock the bike without ending your ride. Just press pause, wait a few seconds and then close the lock. When you want to continue your ride, press resume and the lock will open automatically.
We recommend you always pause your ride when you want to park to save battery life.
You can always close the lock yourself by pressing the black button on the side of the lock and pushing down the handle. Remove the chainlock completely if the lock pops open.
You can end the ride in select zones. Read the vehicle info for the terms. Make sure to always park the bike properly so not to bother pedestrians. We also ask you to take a picture of the bike at the end of your ride.
There is an on/off switch on bottom of the display. Read the How to ride section in the BAQME App to find out more.
If you are running into issues with the e-cargo bike or the app, then please send us a message in the app.
Please call us at 085-0604227 for further guidance or report it by raising a support ticket.
You can ride anywhere you want in your city. Take a ride to the park with your kids and relax for the afternoon. Or go to the local supermarket for your groceries and household products. You can park the BAQME e-cargo bike anywhere by pausing your ride.
Safety
Yes, BAQME e-cargo bikes are safe. You can accommodate two children on the bench, and leave ample space for other belongings. For each child, there is a 3-point safety belt inside the box. We ask you to always follow our instructions on the app and website before starting your ride.
Kids can enter the box with the step-in at the side of the box.
No, you are not obligated to wear a helmet when using BAQME e-cargo bikes. We do recommend that you use helmets for your children when they are travelling with you in the box.
At the moment, it is not possible to mount a car seat in a BAQME e-cargo bikes. As soon as your kids can sit on their own, then you can bring them along in the BAQME e-cargo bike.
Pricing and payments
Check out our pricing.
As soon as you have registered via our app and we have confirmed your identity, you can start adding an amount to your wallet through the BAQME app.
You can add your credit card for payments or transfer an amount via iDeal or Bancontact. The costs of all your rides will be automatically deducted from your wallet. There is no limit to how much you can add, but we do ask a minimum of €15.
To avoid inconveniences, we allow you to have a temporary negative balance on your wallet. That way you can at least finish your ride the way you want to. We do ask you to top up your wallet when you want to take your next ride.
You are not allowed to share your account. You always remain liable, for example in case of damage or theft. Ask others to download the BAQME app on their phone and complete their registration.
Go to Profile in the BAQME app. There you can also change your password.
If you have questions regarding your rides please email us at support@baqme.com.
You can get a Month Pass for 30 days of unlimited rides in Rotterdam.
Theft and insurance
In case of accidents, always make sure everyone is safe. Then call local authorities (The Netherlands: 112) immediately in case of injuries. Then call us on 085-0604227 for further assistance.
In case of theft, please contact us immediately by calling 085-0604227. We may be able to quickly retrieve the bike as we can always track its whereabouts in case of theft.
If the bike is stolen after you had closed the lock and paused or ended the ride in the app, then you are not responsible. You are obliged however to report the incident to the local authorities.
