Your own BAQME
Full charge ahead
Only with Boost
Frequently Asked Questions
BAQME Boost is available everywhere, we can deliver the BAQME within days.
Check out the specifications here.
The costs of a rainhood are €25 a month. Deductible: €100. (Only possible with Boost)
An extra 745WH battery (radius 80-100km) costs €35 a month. Deductible: €150.
No, you can ride as much as you like.
The deposit will be returned after the end of the subscription. Add-ons have an extra deposit and deductible.
Yes, the delivery is free for the Boost subscription and €50 for Light and Basic.
Delivery within the Rotterdam region is within 7 days. We plan a convenient time and date together.
Outside the Rotterdam region, the e-cargo bike will be delivered on Sunday, if ordered before Wednesday. We can plan another time if this is not convenient.
Identification on delivery is mandatory. We will explain how the bike works and will happily answer all questions you may have.
You receive the charger and the key for the battery lock. You can remove the battery from the bike and charge it in a normal socket.
Each subscription has a maximum number of repars, after which you pay a deductible. We strive to pick up your BAQME within 48 hours. If repair takes a long time, you will receive a new BAQME.
With sharing passes you can use a BAQME from the sharing fleet for 1, 2, 3 or 24 hours in Rotterdam, The Hague and Ghent.
Payments are on a monthly basis through SEPA direct debit. You do not need a Dutch bank account, but your account needs to be able to process SEPA direct debit. You receive an invoice every month.
The deposit, delivery costs (when applicable) and the first month are paid through iDEAL:
For Boost that is €175 (month 1)
For Basic that is €345 (month 1 and deposit) + €50 delivery costs
For Light that is €875 (month 1 and deposit) + €50 delivery costs
You can make a test ride on one of our sharing bikes. Download the BAQME app.
Yes, that’s possible. You will receive a monthly tax invoice. Our e-cargo bikes with closable boxes may be of interest as well. Custom branding on the bike is possible.
Would you like to rent out the BAQME’s to consumers yourself? Contact us at firstname.lastname@example.org to discuss the possibilities.
Yes, that’s possible. Your employer can contact us through email@example.com
We will file a police report together. If the BAQME was properly locked, you have no or a limited deductible depending on the subscription you picked.
Read the terms of BAQME Boost.
No, you receive the keys of the ring lock and battery lock.
We use the same bikes for the sharing fleet and the Boost subscription to keep cost and waiting times as low as possible. The bike will not be brand new, but we will perform major maintenance and a check before your bike is delivered. The riding experience will be identical to a new e-cargo bike.